VinbiruLiving.com is a trusted online retail store specializing in home and garden products. As a dedicated retailer, we carefully curate a selection of high-quality items to meet the needs of our customers. Our product range includes furniture, home décor, kitchen essentials, outdoor accessories, and gardening tools. Whether you're looking to refresh your interiors or enhance your outdoor spaces, we offer a variety of stylish and practical solutions. At VinbiruLiving.com, our goal is to provide exceptional value and convenience, delivering products that elevate your home.

We currently deliver exclusively within Australia. Our typical processing time for orders is 1 to 3 business days before they are shipped. After processing, the estimated delivery times for your location are as follows:

• For customers in Victoria, approximately 3-8 working days
• For customers in NSW, SA, ACT, QLD, approximately 5-10 working days
• For customers in WA, NT, and TAS, approximately 7-14 working days

Once your order is shipped, you'll receive tracking information so you can monitor its progress. We strive to provide fast and reliable delivery, ensuring your products arrive as quickly as possible.

We offer free shipping on all eligible orders within Australia. However, additional shipping fees may apply to certain oversized or bulky items, depending on the specific postcodes. Any extra shipping charges will be clearly indicated during checkout.

At VinbiruLiving.com, we want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a 30-day return and exchange policy. Here’s how it works:

• Returns: You can return most products within 30 days of receiving your order. Items must be in their original, unused condition, and in the original packaging.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us within 30 days, and we’ll guide you through the process.
• Change of Mind: In the case of a change of mind, we accept requests within 14 days after the product has been delivered. If you change your mind before receiving the item, you can initiate a Return to Sender (RTS) request. Once the item is returned to us, we will refund the item price and shipping fee, minus a restocking fee of 15% of the item price and shipping fee.
• Refunds for RTS: Refunds for items returned under the RTS policy will be issued once the item reaches our warehouse.
• Non-returnable items: Some items, such as custom or clearance products, may not be eligible for return or exchange. These will be clearly marked on the product page.

Yes, if you decide to change your mind before receiving your item, you can initiate a Return to Sender (RTS) request. Once the item is returned to us, we will refund the item price and shipping fee, minus a 15% restocking fee on both the item and shipping cost. Refunds will be processed once the item reaches our warehouse.

Please read the item description carefully before placing your order. We highly recommend doing so to ensure the product meets your expectations before purchasing.

At VinbiruLiving.com, we care about both your home and the planet. Many of our products are designed with sustainability in mind, using eco-friendly materials and manufacturing processes. We strive to offer products that are both high-quality and environmentally responsible. However, not all of our items may be fully sustainable, so we encourage customers to check individual product descriptions for more details about materials and eco-friendly features. We are constantly looking for ways to improve and expand our range of environmentally friendly products.

Yes, many of our products come with warranties or guarantees provided by the manufacturers. We generally offer a 12-month warranty on all products, unless specified otherwise. Certain products may also qualify for extended warranties, so be sure to check the individual product listings for details.

Please note that the warranty does not cover damages resulting from user misuse or incidents that occur during delivery. If you experience any issues with a product covered by the warranty, please contact our customer support team for assistance.

To initiate a warranty claim, kindly follow these steps:

1. Submit a warranty claim through our Customer Service portal.
2. Provide the following details:

Please ensure that your images/videos are submitted in the recommended size and format to ensure optimal visibility for our team to make a thorough assessment.

If you have any questions or need assistance, please contact us via the Customer Service portal. Our team will follow up with you as soon as possible. We advise against opening a PayPal dispute, as this may cause unnecessary delays. Please note that our suppliers have their own policies in place, and following the correct process will lead to a quicker resolution.

At VinbiruLiving.com, we accept a variety of secure payment methods to make your shopping experience as easy as possible. We currently accept:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Shop Pay
• Google Pay (GPay)

We work with Shopify, a trusted and secure e-commerce platform, ensuring that all your transactions are protected with the latest encryption technologies. Shopify is recognized for providing a safe environment for online shopping, so you can shop with confidence knowing that your personal and financial information is secure.

Once your order has been shipped, you will receive a tracking number via email or SMS (depending on the communication preference you selected at checkout). You can use this tracking number to monitor the status and location of your package through the courier’s website.

Simply enter the tracking number into the tracking section on the courier’s website, and you’ll be able to see real-time updates on your delivery.

If you have any issues tracking your order or need further assistance, feel free to contact us via the Customer Service portal, and our team will be happy to assist you.

Once an order is placed, we aim to process and ship it as quickly as possible. Unfortunately, due to the fast fulfillment process, we are generally unable to modify or cancel orders after they have been submitted.

If you wish to make changes or cancel your order, please contact us immediately through the Customer Service portal, and we will do our best to accommodate your request. If the order has already been shipped, we can assist you with the return process once you receive the item.

We recommend double-checking your order details before finalizing your purchase to ensure everything is correct.

Yes, at VinbiruLiving.com, we occasionally offer discounts and promotions on select products throughout the year. To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on social media. This way, you’ll be the first to know about sales, special deals, and exclusive promotions.

For bulk orders, we offer competitive pricing based on the quantity and type of products you’re purchasing. If you’re interested in placing a bulk order, please contact our team through the Customer Service portal, and we’ll provide you with a customized quote.